Privacy policy
Last updated: July 27, 2026
MoodPally operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Moodpally is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this personal information:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, financial account numbers, payment card information, transaction details, payment confirmations, and other payment details.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including the items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your purchase history.
Communications with us, including any information you provide when contacting customer support.
Device information including your device type, browser, IP address, network connection, and other unique identifiers.
Usage information regarding how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from:
Directly from you, including when you create an account, place an order, contact us, or otherwise provide information.
Automatically through the Services, including through cookies and similar technologies.
Our service providers who process information on our behalf.
Our business partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us, we may use your personal information to:
Provide, Tailor, and Improve the Services
We use your personal information to:
Process payments.
Fulfill orders.
Arrange shipping.
Process returns and exchanges.
Maintain your customer account.
Remember your preferences.
Recommend products related to your interests.
Improve your shopping experience.
Marketing and Advertising
We may use your personal information to:
Send promotional emails.
Send SMS marketing messages (where permitted).
Deliver advertisements on our website and other websites based on your previous shopping activity.
Security and Fraud Prevention
We use your information to:
Verify your identity.
Protect customer accounts.
Detect fraud.
Prevent unauthorized transactions.
Secure our Services.
You are responsible for keeping your account credentials confidential.
Communicating with You
We use your personal information to:
Respond to your inquiries.
Provide customer support.
Notify you about your orders.
Maintain our relationship with you.
Legal Reasons
We may process your information to:
Comply with applicable laws.
Respond to lawful requests from government authorities.
Resolve disputes.
Enforce our Terms of Service and policies.
How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
With Shopify and trusted service providers who perform services on our behalf, including payment processing, fulfillment, shipping, cloud storage, IT services, customer support, and analytics.
With marketing partners to provide advertising and personalized marketing.
When you request or authorize us to share information with third parties.
With affiliated companies within our corporate group.
In connection with a merger, acquisition, bankruptcy, or sale of assets.
When required by law or to protect our legal rights and the safety of our customers.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.
Information you submit through the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services.
To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and Shopify.
To provide these enhanced features, Shopify may use personal information collected about your interactions with our Store, other merchants, and Shopify.
In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights over the use of your personal information for these purposes.
To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
https://privacy.shopify.com/en
Third-Party Websites and Links
The Services may contain links to websites or online platforms operated by third parties.
If you choose to visit a third-party website, you should review that website's privacy policy and terms before providing any personal information.
We are not responsible for the privacy practices, security, or content of third-party websites.
Information you share on third-party social media platforms may also be visible to other users and subject to the privacy practices of those platforms.
Our inclusion of links does not imply endorsement of any third-party website or service.
Children's Data
Our Services are not intended for children.
We do not knowingly collect personal information from children under the age of majority in your jurisdiction.
If you are the parent or guardian of a child who has provided personal information to us, please contact us so that we can delete the information.
As of the effective date of this Privacy Policy, we do not knowingly sell or share the personal information of individuals under 16 years of age, where prohibited by applicable law.
Security and Retention of Your Information
We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no method of transmission over the Internet or method of electronic storage is completely secure.
For this reason, we cannot guarantee absolute security.
We recommend that you avoid sending sensitive information through unsecured communication channels.
We retain your personal information only for as long as necessary to:
Maintain your account.
Provide our Services.
Process your transactions.
Comply with legal obligations.
Resolve disputes.
Enforce our agreements and policies.
The retention period may vary depending on the nature of the information and applicable legal requirements.
Your Rights and Choices
Depending on your country or state of residence, you may have some or all of the following rights regarding your personal information:
Right to Access
You may request access to the personal information we hold about you.
Right to Delete
You may request that we delete your personal information, subject to applicable legal exceptions.
Right to Correct
You may request that inaccurate or incomplete personal information be corrected.
Right to Data Portability
Where permitted by law, you may request a copy of your personal information in a portable format or request that it be transferred to another service provider.
Marketing Preferences
You may unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link included in our emails.
Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your account or orders.
To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.
Depending on applicable law, we may request information necessary to verify your identity before fulfilling your request.
We will never discriminate against you for exercising your privacy rights.
If permitted by applicable law, you may also authorize another person to submit a request on your behalf. We may require proof of authorization before processing such requests.
Complaints
If you have any questions, concerns, or complaints about how we collect, use, or process your personal information, please contact us using the contact details below.
Depending on where you live, you may have the right to appeal our decision regarding your privacy request or to lodge a complaint with your local data protection authority.
We will make every reasonable effort to resolve your concerns promptly and fairly.
International Transfers
Please note that your personal information may be transferred to, stored, and processed in countries other than the country in which you reside.
These countries may have data protection laws that differ from those of your country.
Where required by applicable law, we implement appropriate safeguards to protect your personal information during international transfers, including the use of Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.
Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve our Services, remember your preferences, analyze website traffic, and personalize your shopping experience.
These technologies may include:
Essential cookies required for the operation of our website.
Performance and analytics cookies that help us understand how visitors use our website.
Functional cookies that remember your preferences.
Marketing and advertising cookies used to deliver relevant advertisements.
Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or operational needs.
When we make changes, we will post the updated Privacy Policy on this page and revise the "Last updated" date at the top of this document.
Where required by applicable law, we will also provide additional notice of significant changes.
Your continued use of our Services after any changes become effective constitutes your acceptance of the updated Privacy Policy.
Contact Information
If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any of your privacy rights, please contact us using the information below:
MoodPally
Email: moodpally@gmail.com
Phone: +1 (719) 306-0566
Mailing Address: 1500 N Grant St, Denver, CO, 80203, United States