Shipping policy
Shipping Information
At MoodPally, we are committed to delivering every order safely and securely. Each package is carefully prepared and shipped with tracking whenever available, allowing you to monitor your shipment from dispatch to delivery.
Processing Time
Most orders are processed within 3–7 business days before shipment.
Because many of our products are handmade and made to order, production begins after your order is placed. During peak seasons, holidays, or periods of high demand, processing times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Shipping Time
Estimated delivery time after shipment is approximately 7–15 business days for most destinations.
Please note that shipping times are estimates only and may vary depending on factors beyond our control, including:
- Customs clearance
- Carrier operations
- Weather conditions
- Public holidays
- Local delivery services
- Unexpected transportation delays
As a result, total delivery time from the date your order is placed is generally 10–22 business days.
International Shipping
We proudly ship to customers worldwide.
While we work with reliable international shipping partners, delivery dates cannot be guaranteed. Once a package has been handed over to the shipping carrier, transit times are determined by the carrier and local customs authorities.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your country's customs authorities.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.
Order Tracking
After your order has been shipped, you will receive a shipping confirmation email with a tracking number.
You can use this tracking number to monitor your package throughout the delivery process.
If you do not receive your tracking information within a reasonable time after your order has been shipped, please contact us.
Lost, Delayed, or Damaged Packages
If your package is delayed, appears lost, or arrives damaged, please contact us as soon as possible at moodpally@gmail.com
We will gladly work with the shipping carrier to help investigate the issue and provide assistance whenever possible.
Please note that once a shipment has been transferred to the shipping carrier, delivery schedules are outside of our direct control. However, we will always do our best to help resolve shipping-related issues.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information when placing an order.
If an incorrect shipping address is provided and the order has already been shipped, MoodPally cannot be responsible for delivery delays, lost packages, or additional shipping charges.
If you notice an error in your shipping address, please contact us immediately before your order is dispatched.
Contact Us
If you have any questions regarding shipping or delivery, please contact us.
MoodPally
Email: moodpally@gmail.com
Phone: +1 (719) 306-0566